Fireside Chat with Executive Keys Condominiums
Discover how Ann Weisenburger, Executive Director at Executive Keys Condominiums, has transformed this Port Aransas property into a beloved vacation rental destination along the Mustang Island coastline. From post-hurricane rebuilding to personalized guest experiences, Ann’s journey is all about resilience and hospitality excellence.
About Executive Keys Condominiums
Executive Keys Condominiums sits on 10 stunning beachfront acres on Mustang Island. With 50 newly renovated units for rent, plus another 20 that are owner-occupied, this beloved property offers direct beach access and caters to families, couples, and groups of all sizes. From small cozy one-room units to spacious two- and three-bedroom condominiums, and a charming four-bedroom townhouse, the variety is perfect for any getaway. Executive Keys has evolved tremendously, especially after the post-hurricane rebuilding effort that left the property feeling brand new.
Three key ingredients to their success:
- Personalized Service: Staff members who know their guests by name and make every stay special.
- Updated Facilities: Rebuilt from the ground up after the hurricane, Executive Keys now feels like a modern property with all-new amenities.
- Community Feel: A friendly, welcoming atmosphere that keeps families returning year after year, often across generations.
A little bit about Ann Weisenburger
Now that you know more about the property, let’s meet the person behind the magic.
- Ann was recruited to manage Executive Keys in 2004, after years of hotel management experience.
- Her expertise lies in finance, but she also thrives in building relationships with guests.
- She has a gentle approach in working with individual condo owners, ensuring units are always well-kept.
- Ann enjoys the quieter winter season, which gives her time for one-on-one guest interactions.
- She feels proud of transforming Executive Keys into a more professional and organized property.
Background: Day-In-The-Life
To get a deeper understanding of Ann’s role, here is a glimpse into her daily routine at Executive Keys.
- Ann loves interacting with guests, especially those who return seasonally, such as "Winter Texans." A guest-first approach demonstrates her true hospitality mindset.
- Throughout the day she engages with front-desk, housekeeping, and maintenance personnel to ensure all operational areas are running smoothly.
- Ann takes a very hands-on approach to operations, keeping a radio with her all day and solving problems small and large.
- She oversees the property with a general contractor's mindset, having been involved in a major post-hurricane rebuilding.
- Ann also dedicates significant time to accounting and financial tasks, balancing the money requirements of the property.
Challenges: We all have them.
Managing a vacation rental property like Executive Keys Condominiums comes with its own set of challenges. Here are some of the obstacles Ann and her team navigate regularly:
🏢 Managing Individual Units.
Each of the 70 condos has its own AC and water heater, meaning maintenance can be a constant juggle.
🌐 Competing for Visibility.
Port Aransas is a highly competitive market, with developers revamping other properties. Marketing to stand out is a consistent challenge.
👥 Staffing Issues.
Since COVID, hiring has been challenging, though they’ve recently managed to rebuild a strong team.
🛠️ Coordinating Contractors.
With so many small projects, coordinating contractors is an ongoing challenge—like when a contractor showed up without a much-needed ladder!
🤝 Maintaining Owner Relations.
Ensuring unit owners are on board with updates and marketing initiatives takes a careful, considerate approach.
💸 Marketing on a Budget.
Competing with larger properties requires creative marketing, especially since the budget is limited compared to big hotel chains.
Solutions: What are you getting from rezStream?
Ann and her team at Executive Keys Condominiums have found significant value in partnering with rezStream. Here are some of the key solutions that have helped streamline operations and improve guest experiences:
- Website & SEO Tracking: rezStream's marketing tools have been particularly valuable for enhancing their online visibility. This includes website development, SEO tracking, and effective email marketing campaigns, all of which help Executive Keys stand out, even amidst tough local competition.
- Organized Operations with rezStream Cloud: Keeps everything in one place, making it easy to manage reservations and keep the board informed.
- Staff Communication Tools: The Comfortly integration makes internal communication seamless, saving Ann time and reducing manual follow-up. It also helped shave off 10 minutes from check-out cleans for each unit, a 15% reduction in time that adds up across 50 units!
- Updated Accounting Features: Ann loves how quickly she can access accounting information—the new features save her a lot of time.
Join the Conversation
Ann’s story highlights the resilience and dedication needed to run a successful vacation rental property—from maintaining owner relations to ensuring guests leave with a smile. We’re proud to be a part of her journey. Ready to see how rezStream can elevate your property's operations and guest experience? Schedule a demo today!